As explained previously, when asking questions you have to take into account the respondent’s willingness to answer those questions. In some cases you will have the risk of a social desirable effect, in other words the answers will reflect what the person thinks should be, rather than what they truthfully are.
This is an inherent issue with every survey performed but there are ways to minimise this.
First of all you have to set up your questions based on the following criteria:
Standardisation – use similar ways of answering the questions, for example when asking for a response on a scale from 1 to 5, whereby 1 is very negative and 5 is very positive, this scale has to be the same across the survey
Consistent – ask questions in present or past tense, refer to participant as you or I
Validity – measure what you want to measure
Setting up a successful questionnaire is key to a successful survey. Any errors or discrepancies in your questionnaire will mean that any conclusions may be invalid. Spending extra time at setting up the questionnaire and testing it to a small group of people, is of great value for the rest of your research.